Privacy Policy

We collect the following categories of information:

• Account & contact information — name, business or clinic name, email address, phone number, and billing and shipping addresses you provide when registering or placing an order.
• Professional & licensing information — veterinary license details, expiration dates, and any credentialing documents you upload so we can verify eligibility to purchase.
• Order & transaction information — products ordered, order history, invoices, payment terms, and subscription (auto-restock) preferences.
• Payment information — card and payment details are collected and processed by our payment processor; we do not store full card numbers on our systems.
• Usage & device information — log data, IP address, browser type, pages viewed, and similar information collected automatically through cookies and comparable technologies.

We use the information we collect to:

• Create and manage your account and verify your eligibility to purchase;
• Process, fulfill, and ship your orders and subscriptions;
• Handle billing, payment terms, invoicing, and returns;
• Provide customer support and respond to your inquiries;
• Send transactional messages such as order confirmations, shipping updates, and account notices;
• Detect, prevent, and address fraud, security, or technical issues; and
• Comply with legal, regulatory, and recordkeeping obligations.

Payments are processed by Stripe, our third-party payment processor. When you pay by card, your payment details are transmitted directly to Stripe and handled under Stripe's privacy and security practices. We receive limited information such as a payment confirmation and the last digits and brand of your card for reference.

We use cookies and similar technologies to keep you signed in, remember your cart and preferences, operate the site, and understand how it is used. You can control cookies through your browser settings, though disabling them may affect site functionality.

We do not sell your personal information. We share information only as needed to operate our business, including with:

• Service providers — payment processing (Stripe), email delivery, shipping carriers, hosting, and order-management systems that perform services on our behalf;
• Legal & compliance — to comply with applicable law, regulation, legal process, or governmental request, or to protect our rights, customers, or the public; and
• Business transfers — in connection with a merger, acquisition, financing, or sale of assets, subject to this Policy.

We retain your information for as long as your account is active and as needed to provide our services, and thereafter for as long as required to meet our legal, tax, accounting, and regulatory obligations or to resolve disputes and enforce agreements.

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

You may review and update your account and address information by signing in to your account. You can opt out of non-transactional emails using the unsubscribe link in those messages; we will still send service-related communications. Depending on your jurisdiction, you may have rights to access, correct, or delete certain personal information — contact us using the details below to make a request.

Our site may link to third-party websites and services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

Our site and services are intended for businesses and licensed professionals and are not directed to children. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the “Last updated” date above, and your continued use of the site after an update constitutes acceptance of the revised Policy.

Questions about this Privacy Policy or our data practices? Email sales@medivavetsupply.com or write to us at Mediva Vet Supply, 90 Fort Wade Rd, Suite 100, Ponte Vedra, FL 32081.